gtv99 Privacy
Policy

Introduction

gtv99 ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of all players and visitors who access the gtv99 platform at gtv99.io. This Privacy Policy has been prepared in accordance with internationally recognised data protection principles and best practices applicable to online gaming platforms serving the Bangladesh market.

This policy describes in full detail: what personal data we collect from you, the purposes for which we use that data, with whom we may share it, the security measures we apply to protect it, how long we retain it, and the rights you have in relation to your personal data. It applies to all personal data collected through the gtv99 website, mobile-optimised interface, live chat support, and any other touchpoint through which you interact with the platform.

This Privacy Policy should be read alongside the gtv99 Terms & Conditions and the Responsible Gaming policy. Together, these three documents govern the full relationship between you and gtv99. Capitalised terms not defined in this policy carry the same meaning as in the Terms & Conditions.

Personal Data We Collect

To provide a safe, compliant, and high-quality gaming experience, gtv99 collects the following categories of personal data:

We collect only the minimum data necessary to fulfil the stated purposes. We do not collect sensitive categories of personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless strictly required by applicable law and with your explicit consent.

How We Collect Your Data

gtv99 collects personal data through the following methods:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or submitting a complaint or feedback.
• Automated Collection: Technical and usage data collected automatically when you visit and interact with the gtv99 platform, via cookies, server logs, and analytics tools. See Section 9 for full details on cookies.
• Third-Party Sources: Identity verification data from KYC service providers; payment confirmation data from bKash, Nagad, Rocket, and other payment partners; fraud-risk signals from fraud prevention services.
• Game Provider Data: Game session data and bet history from third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, for the purpose of dispute resolution and responsible gaming monitoring.

How We Use Your Personal Data

gtv99 uses your personal data for the following purposes. We process data only where we have a valid legal basis to do so (see Section 5):

• Account Management: To create, verify, and maintain your gtv99 player account; to authenticate your identity each time you log in; and to update your account details when you request changes.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and supported Bangladeshi bank transfers; to verify that payment accounts are registered in your name; and to maintain transaction records for financial compliance.
• Fraud and Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct; to verify player locations; and to protect the integrity of the platform and the safety of all players.
• Responsible Gaming: To monitor gaming behaviour patterns for signs of problem gambling; to implement self-exclusion, deposit limits, and cooling-off periods requested by players; and to fulfil our duty of care obligations under responsible gaming best practice.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance via live chat and email at [email protected].
• Legal Compliance: To fulfil our obligations under applicable anti-money laundering (AML), know-your-customer (KYC), and data protection regulations; to respond to lawful requests from courts, law enforcement, or regulatory authorities.
• Platform Improvement: To analyse aggregated usage data to improve the gtv99 platform's performance, game selection, user experience, and stability. This analysis uses anonymised or pseudonymised data wherever possible.
• Communications: To send you transactional messages such as deposit confirmations, withdrawal notifications, and security alerts. Where you have opted in, to send you promotional communications about relevant bonuses and offers. You may opt out of promotional communications at any time by contacting support.

Legal Basis for Processing

gtv99 processes your personal data on one or more of the following legal bases, in line with internationally recognised data protection principles:

• Contractual Necessity: Processing is necessary to perform the contract between you and gtv99 — specifically to operate your account, process your transactions, and deliver gaming services.
• Legal Obligation: Processing is required to comply with applicable laws, including AML/KYC obligations and responses to lawful regulatory or law enforcement requests.
• Legitimate Interests: Processing is necessary for gtv99's legitimate interests in fraud prevention, platform security, responsible gaming monitoring, and business improvement — provided those interests are not overridden by your privacy rights.
• Consent: Where you have given specific, informed, and freely given consent — for example, to receive promotional communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Data Sharing & Disclosure

gtv99 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data is shared only in the following strictly limited circumstances:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank receive transaction data necessary to process your deposits and withdrawals. These providers are bound by their own privacy and security obligations.
• Game Content Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive your player session identifier (not your full personal profile) to deliver games and resolve any game-related disputes.
• Identity Verification Services: Third-party KYC and identity verification providers receive identity documents you submit for the purpose of verifying your age and identity. These providers are contractually bound to use the data solely for verification purposes.
• Fraud Prevention Services: We may share technical and transactional data with fraud prevention platforms to detect and prevent fraudulent activity, money laundering, and platform abuse.
• Legal and Regulatory Authorities: Where required by law or by a valid court order, gtv99 will disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction. We will notify you of any such disclosure where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the gtv99 business, player data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and of any material changes to this policy that result from it.

International Data Transfers

The gtv99 platform primarily serves players located in Bangladesh. However, some of our service providers — including game content providers and fraud prevention platforms — operate infrastructure in other countries. Where personal data is transferred outside Bangladesh, gtv99 takes the following steps to ensure your data remains protected:

• Transfers are made only to countries or organisations that provide an adequate level of data protection, as determined by reference to internationally recognised standards.
• Where an adequacy determination is not available, gtv99 implements appropriate contractual safeguards, such as standard contractual clauses, with the receiving party prior to transferring any personal data.
• gtv99 does not transfer personal data to countries where it cannot ensure a comparable level of protection to that described in this policy.

Data Retention

gtv99 retains personal data only for as long as necessary to fulfil the purposes set out in this policy, or as required by applicable law. The following retention periods apply as a general guide:

Where personal data is no longer required, gtv99 ensures it is securely deleted or permanently anonymised. Anonymised data (which cannot reasonably be re-linked to you) may be retained for statistical and analytical purposes indefinitely.

Cookies & Tracking Technologies

The gtv99 platform uses cookies and similar technologies to deliver a functional, secure, and improved user experience. A cookie is a small text file stored on your device by your browser when you visit a website. gtv99 uses the following categories of cookies:

• Strictly Necessary Cookies: Essential to the core operation of the platform. These include session authentication cookies that keep you logged in during your visit, security tokens, and load-balancing cookies. These cookies cannot be disabled without preventing the platform from functioning.
• Functional Cookies: Used to remember your preferences — such as your preferred language, deposit method, or game category — so you do not have to re-enter them on each visit. These cookies improve the convenience of your experience but are not strictly necessary.
• Analytical Cookies: Used by gtv99 to understand how players navigate the platform — which pages are visited most frequently, where sessions end, and how performance can be improved. This data is aggregated and anonymised wherever possible.

You may manage your cookie preferences through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling certain cookies may affect the functionality of the gtv99 platform.

Your Data Rights

gtv99 respects your rights in relation to your personal data. Subject to applicable law and certain limited exceptions (for example, where retaining data is required to comply with a legal obligation), you have the following rights:

• Right of Access: You have the right to request a copy of the personal data gtv99 holds about you, together with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update basic account details directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where you object to processing and there are no overriding legitimate grounds. Please note that certain data must be retained to fulfil our legal obligations even after a deletion request.
• Right to Restrict Processing: You have the right to request that gtv99 restricts the processing of your personal data in certain circumstances — for example, while a rectification request is being verified.
• Right to Data Portability: Where processing is based on consent or contractual necessity and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where gtv99 relies on legitimate interests as the legal basis. You also have the absolute right to object to processing for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact gtv99 support at [email protected] with the subject line "Data Rights Request" and a clear description of your request. gtv99 will respond within 30 calendar days. In complex cases, this period may be extended by a further 30 days, in which case you will be notified of the extension and the reason for it.

Children's Privacy

The gtv99 platform is strictly intended for adults aged 21 years and above. gtv99 does not knowingly collect personal data from any person under the age of 21. If you are under 21, you are not authorised to use the platform and must exit immediately.

If gtv99 discovers or is notified that it has inadvertently collected personal data from a person under the age of 21, the following steps will be taken immediately:

• The account will be permanently suspended and access to the platform revoked.
• All personal data associated with the underage account will be securely deleted, subject to any legal retention obligations.
• Any funds deposited by an underage player will be returned to the payment method used for the original deposit, after deducting any applicable processing fees, and following completion of any required verification.
• If required by law, the matter will be reported to the relevant authorities.

Parents and guardians who believe that their child may have registered a gtv99 account are encouraged to contact support immediately at [email protected] so that the matter can be resolved without delay.

Third-Party Links

The gtv99 platform may contain references to third-party services, including payment providers and game content studios. Where technical integrations exist with these third parties (for example, to launch a game from Pragmatic Play or to initiate a bKash payment), you will be interacting with the third party's own system, which is governed by that party's own privacy policy.

gtv99 is not responsible for the privacy practices or content of any third-party systems or services accessed via the platform. We recommend that you review the privacy policies of any third-party services with which you interact through gtv99.

Data Security

gtv99 takes data security seriously and implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, and misuse. These measures include:

• SSL 256-bit Encryption: All data transmitted between your browser or device and the gtv99 platform is encrypted in transit using TLS/SSL 256-bit encryption, preventing interception by unauthorised parties.
• Access Controls: Access to systems containing personal data is restricted on a strict need-to-know basis. All internal access is authenticated and logged.
• Secure Storage: Personal data is stored on secured servers with firewall protection, intrusion detection systems, and regular vulnerability scanning.
• Data Minimisation: We collect and process only the minimum personal data necessary to deliver the service, reducing the risk surface associated with data breaches.
• Staff Training: All gtv99 team members who handle personal data receive regular data protection and security training, and are bound by confidentiality obligations.
• Incident Response: gtv99 maintains a data breach response procedure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users without undue delay and take all reasonable steps to contain and remediate the breach.

Policy Updates

gtv99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When we make material changes to this policy, we will notify registered players by posting a prominent notice on the platform and, where we hold a valid contact address for you, by sending a direct notification.

The "Last Updated" date at the top of this policy reflects the date of the most recent revision. We encourage you to review this policy periodically. Continued use of the gtv99 platform after a policy update constitutes your acceptance of the revised terms. If you do not accept the updated policy, you should close your account and discontinue use of the platform.

Previous versions of this Privacy Policy are available on request by contacting support at [email protected].

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way gtv99 handles your personal data, please contact our support team using the details below. We aim to acknowledge all enquiries within 2 business days and to resolve them fully within 30 calendar days.

gtv99 values your trust and takes every privacy enquiry seriously. We are committed to responding promptly, transparently, and in full compliance with the principles set out in this policy.