Responsible Gaming
at gtv99
gtv99 is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. We believe that gaming should always be a form of entertainment — never a source of financial distress or personal harm. Our responsible gaming programme gives you full control over your play.
Gaming Should Always
Stay Fun
At gtv99, we recognise that the vast majority of our players in Bangladesh enjoy casino games, cricket betting, and slots as a recreational pastime — and we want to keep it that way. Responsible gaming is not a legal checkbox for us; it is a core part of how we build and run the platform every single day.
We understand that for a small number of players, gambling can stop being fun and start becoming a problem. Recognising that risk early and acting on it is something we take seriously. That is why gtv99 provides a comprehensive suite of tools that let you set your own boundaries, take breaks, or step away entirely — all at zero cost and with immediate effect.
Every player on the gtv99 platform must be at least 21 years of age. We enforce this through identity verification at registration, and we reserve the right to request additional documentation at any time. Underage gambling is strictly prohibited, and any account found to be operated by a person under 21 will be closed immediately with all funds returned.
Age Restriction: The gtv99 platform is strictly for adults aged 21 and above. If you are under 21, you are not permitted to use this platform. Please exit immediately.
What is Responsible Gaming? Responsible gaming means making informed decisions about how you play — setting a budget you can afford to lose, playing for entertainment rather than profit, and stopping before play becomes compulsive. gtv99 supports every player in maintaining these habits through built-in account tools and direct access to professional support.
Every feature, promotion, and platform decision at gtv99 is reviewed through a player welfare lens. We do not design experiences intended to exploit addictive behaviour.
All game outcomes on gtv99 are generated by certified random number generators. We publish clear terms for all bonuses and promotions so you always know exactly where you stand.
Our 24/7 live chat and email support team is trained to assist players who feel their gaming may be getting out of control — with empathy, discretion, and practical guidance.
Take Control of Your Play
gtv99 provides a full set of responsible gaming tools — completely free and available directly through your account or by contacting our support team at any time.
Set a maximum deposit amount per day, per week, or per month. Once your chosen limit is reached, the platform will not accept further deposits until the limit period resets. You can reduce your deposit limit at any time with immediate effect. Increases to deposit limits require a 7-day cooling-off period before they take effect — a deliberate safeguard to prevent impulsive decisions.
Set a maximum duration for each gaming session. When your session time limit is reached, you will receive a clear on-screen notification and the option to either continue (if you choose) or exit the platform. This tool is designed to keep you aware of how long you have been playing, helping you make a conscious decision rather than losing track of time.
If you feel you need a short break from gaming, you can activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place any bets on gtv99. The time-out begins immediately upon request and cannot be reversed before the chosen period expires. This is ideal for players who want a structured, short-term break.
Self-exclusion is our most powerful responsible gaming tool. If you feel that gambling has become a serious problem, you can request a self-exclusion period of 6 months, 1 year, 3 years, or permanently. During self-exclusion, your account is closed, all marketing communications are stopped, and you cannot re-register. Permanent self-exclusion cannot be reversed. Contact support at [email protected] to initiate.
Set a maximum amount you are willing to lose per day, week, or month. When your loss limit is reached, you will be prevented from placing further bets until the limit period resets. Like deposit limits, reductions take effect immediately while increases carry a mandatory 7-day review period to protect you from making emotionally driven decisions in the heat of the moment.
Enable periodic reality check notifications that appear on screen while you are playing — every 30, 60, or 90 minutes. Each notification shows how long you have been playing in the current session and your net win/loss balance, giving you an honest snapshot of your activity. This tool helps counter the common tendency to underestimate how long or how much one has been playing.
How to Activate These Tools: All responsible gaming tools are available through your gtv99 account settings under the "Responsible Gaming" section, or by contacting our support team via 24/7 live chat or email at [email protected]. Our team will process your request immediately and confirm activation. There is no charge for any of these tools.
Warning Signs of
Problem Gambling
Problem gambling does not always look the same for every person. It can develop gradually over weeks or months, and many players do not realise there is an issue until significant harm has already occurred. The following warning signs may indicate that gambling has become a problem. If you recognise several of these in yourself or someone you know, please seek help immediately.
Chasing Losses: Placing larger or more frequent bets in an attempt to recover money you have already lost, rather than accepting the loss and stopping.
Gambling Beyond Your Means: Spending money on gambling that was budgeted for essential expenses — rent, food, utilities, bKash bills, family obligations.
Inability to Stop: Attempting to reduce or stop gambling but finding it difficult or impossible to follow through, even when you genuinely want to.
Neglecting Responsibilities: Missing work, neglecting family duties, or withdrawing from social activities in Bangladesh in order to gamble more.
Borrowing to Gamble: Taking loans, using credit, or borrowing money from friends and family specifically to fund gambling activity.
Gambling to Escape: Using gambling as a way to cope with stress, anxiety, depression, loneliness, or other difficult emotions rather than as entertainment.
Ask Yourself
These Questions
The following questions are commonly used in gambling self-assessment frameworks. Honest answers can help you identify whether your gaming habits are healthy. There are no right or wrong answers — only honest ones.
If you answered "yes" to two or more of these questions, we strongly encourage you to reach out to the gtv99 support team to discuss your options — including self-exclusion and referral to professional support services. Our team is available 24/7 and will handle your enquiry with complete confidentiality.
Support Resources & Contacts
You are never alone. If gambling is affecting your life or the life of someone you care about, these support channels are available to help — in confidence and at no cost.
Our trained support team is available around the clock via live chat on the platform or by email at [email protected]. Contact us to activate any responsible gaming tool — deposit limits, time-out, self-exclusion — or simply to talk through your concerns. All conversations are handled with full confidentiality.
If you feel you need professional help beyond what gtv99 can provide, we encourage you to seek counselling from a qualified mental health professional in Bangladesh. Kaan Pete Roi, a Bangladesh-based mental health support service, offers confidential telephone counselling. Reaching out is a sign of strength, not weakness.
Talking openly with a trusted person — a family member, close friend, or community elder in Dhaka, Chittagong, Sylhet, or your local area — can be an important first step. You do not need to face this alone. Sharing your experience with someone who cares about you can provide relief and practical support.
Steps to Request Self-Exclusion
- Contact gtv99 support via live chat or email at [email protected] with the subject "Self-Exclusion Request".
- Specify your preferred exclusion period: 6 months, 1 year, 3 years, or permanent.
- Our team will verify your identity and process your request within 24 hours — usually much sooner.
- You will receive a confirmation that your account has been closed and all marketing communications stopped.
- Any remaining balance in your account at the time of self-exclusion will be returned to your verified bKash or Nagad account.
- During the exclusion period, do not attempt to open a new account. gtv99 will close any duplicate registrations detected.
Tips for Healthier Gaming Habits
- Set a strict budget before you start playing and treat it as the cost of entertainment — never attempt to recover losses.
- Set a session time limit before each gaming session and commit to stopping when the time is up, regardless of your balance.
- Never gamble when you are tired, stressed, emotionally upset, or under the influence of alcohol.
- Take regular breaks during sessions — step away from the screen, drink water, and return only if you genuinely want to continue.
- Keep gambling in perspective — it is one activity among many. Maintain a balanced lifestyle with time for family, friends, exercise, and work.
- Use the reality check notification feature on gtv99 to stay aware of how long you have been playing and what your net position is.
How gtv99 Protects
Its Players
Responsible gaming at gtv99 is not a passive policy document — it is an active, ongoing commitment that shapes how we operate the platform. From the moment a new player registers from Dhaka, Rajshahi, Khulna, or anywhere else in Bangladesh, our systems are working in the background to promote safe play.
Our support team receives ongoing training in problem gambling identification and is empowered to proactively reach out to players whose behaviour patterns suggest they may be experiencing difficulties. We would rather have an honest conversation with a player and risk losing their business than stand by while harm occurs.
gtv99 does not offer promotions or bonuses designed to encourage problem gamblers to continue playing beyond their means. All bonus terms are clearly stated in plain English. We do not send promotional communications to players who have set self-exclusion, deposit limits, or who have requested a time-out.
Every new gtv99 player must verify their age as part of the KYC process. We require a valid government-issued identification document confirming the player is 21 or older. Accounts that cannot verify age are suspended until documentation is provided.
gtv99 monitors player activity patterns for indicators of problem gambling — such as rapid increases in stake size, unusually long sessions, or significant loss chasing behaviour. Where such patterns are detected, our team may proactively contact the player to check in and offer support tools.
gtv99 does not use high-pressure or manipulative marketing tactics. We do not send unsolicited "win back" messages to players who have chosen to take a break, and we do not target players with gambling advertising who have a history of problem gambling indicators on their account.
When a player requests a reduction in their deposit limit, loss limit, or session time limit, the change takes effect immediately — not after a cooling-off period. We make it as easy as possible to restrict your own play. Only limit increases are subject to a waiting period.
All games on the gtv99 platform display their return-to-player (RTP) percentage and volatility rating. We believe players deserve to make informed decisions, and we make this information readily available so you can choose games that suit your style and budget.
Play Smart on gtv99
Gaming at its best is fun, thrilling, and well within your control. Explore gtv99's full range of cricket betting, live casino, and slot games — and use our responsible gaming tools to keep your play healthy and enjoyable.